If you notice a line defect on the ePoster screen, please follow the steps outlined below one by one.

Step 1: Update the image

• Assign a new image to the ePoster.
• Restart the ePoster to check image update.

Step 2: Restart the ePoster

• Turn off the ePoster and wait for 1 minute.
• Turn on the ePoster to check the image.

Step 3: Contact Cloud Poster Support Team to request an RMA

• If the line defect does not disappear after performing the above steps, contact the Support team at support@mail.cloudposter.net